How to Order:
To place an order please contact
Charter Engineering Inc. (CEI) at:
Charter Engineering Inc.
6729 55th Street North
Pinellas Park, FL 33781
Tel: (727) 525-1025
Fax: (727) 525-1050
CAGE CODE: 1SWE8
Domestic Terms at Net 30 days, F.O.B.
CEI factory, unless otherwise specified.
Customers without credit approval are shipped
C.O.D. unless payment has been received in
International Terms require full payment in
advance of shipment or against irrevocable letterof credit. If payment is made via wire transfer the customer is required to pay the wire transfer fee for the sending bank.
Freight charges, customs duty, custom clearance costs and applicable taxes to be paid by the customer.
Domestic shipments are made via UPS Ground Service unless otherwise specified. The customer has the option to bill their own shipping account number or the prepay
and add the charges.
Charter Engineering Inc. (CEI) warranties
each new product to be free from defects in material and workmanship from one (1) year from the date of shipment.
Any component found to be defective under normal use for a one year period will be either repaired or replaced free of charge. CEI shall not be liable for installation or consequential damages.
For products not covered by the warranty, a written quotation for repair charges will be provided for customer approval.
Certificate of Compliance:
CEI will include a Certificate of Compliance with each purchase order.
Product and Price Changes:
CEI reserves the right to alter price and specifications of all products without notice.
Change Order and Cancellations:
Once a purchase order is placed with CEI, it may not be cancelled without express written consent from CEI after (3) business days.
Product returns may be sent to CEI after receipt of an RMA number. CEI shall not be responsible for shipping payment to our facility. If the returned products are determined to be the fault of CEI manufacturing we shall ship the repaired/replaced units via ground service on our account. Please note any faster service other than ground must be paid by the customer.